Using Lyteworkgo as a helper
Your visits, where to go and what to do, the checklist, notes and photos, and telling your lead you're done.
You’ve been added to a team on Lyteworkgo as a helper. This page walks you through your screen. It works best on your phone, in any web browser.
For helpers. If you're an owner or office staff member, see Add helpers to your team instead.
Signing in
Your invitation arrives by email. Open the link, choose a password, and you’re done: there’s no phone number to verify. After that, sign in with your email and password.
The first time you sign in on a phone or computer, we email you a code to check it’s really you. Enter it and carry on. If you forget your password, use Forgot password? on the sign-in page.
We never text you. Codes and alerts always come by email.
Under Account you can change your name, email and password, and turn on two-factor sign-in with an authenticator app for extra safety. Sign out is on the same page.
My visits
My visits is your home. It shows today first, then the next 14 days, grouped by day, in the order you’ll do them. Each visit shows:
- the time, or Anytime when there’s no set time;
- the arrival window you promised the customer, such as Arrive 8:00 AM – 10:00 AM;
- the customer’s name and the address;
- the job number and its status, and Reported done once you’ve marked it.
Tap a visit to open it.
If nothing is there, it says No visits scheduled — check back later or ask your lead.
When the office changes your work
When someone gives you a visit, takes you off one, or changes its day, time, arrival window, address, site note or what to do, you hear about it right away:
- a message pops up and the bell at the top counts it. Tap the bell to see your changes; each one opens the visit;
- My visits updates by itself — no need to refresh;
- the visit shows Changed with the time, and a line saying what changed and who changed it, such as Time 1:00 PM → 2:00 PM · by Ana.
Open the visit and tap Got it once you’ve read the change. That clears the mark (and tells the office you saw it). Opening the visit alone doesn’t clear it, so you can’t miss a change by tapping too quickly.
If the change is to a visit starting in the next 24 hours, we also email you, in case you aren’t looking at the app. We never text you about it.
On a visit
- Where — the address and any site note from the office. Get directions opens Google Maps with the route.
- What to do — the job’s description, and the items on it with how many of each. You won’t see prices.
- Checklist — tap an item to tick it; tap again to untick it. Ticked items show who ticked them. Items marked Required are the ones the office needs done. If a tick can’t be saved, it moves back and tells you why.
- Also on this job — the names of anyone else working the job with you.
- My notes — notes for your lead, such as a problem you found or a part that’s needed. You can edit or delete your own notes. You see only your notes, not the office’s.
- My photos — Take photo opens your camera; Add from phone lets you pick several photos at once.
Photo limits
Each photo uploads on its own and shows Uploading… until it’s saved. Your phone makes each photo smaller before it uploads, so it goes up faster and takes less of your workspace’s storage. If one can’t be added, it stays on screen with the reason and a Retry button. The reasons you might see:
- It’s too big — a photo can be up to 10 MB once it’s been made smaller. Almost every phone photo fits.
- It isn’t a photo — JPG, PNG and WEBP images only.
- You’ve added the most you can — up to 15 of your photos can be on one job at a time, and 30 in total over the life of the job (deleting a photo frees one of the 15, not the 30). A job holds 25 photos and files in all, from everyone.
If you need to add more than that, ask the office: they can add photos from their side.
Mark my visit done
When you’ve finished, tap Mark my visit done at the bottom of the screen and confirm. If a required checklist item isn’t ticked yet, the confirmation says so — you can still mark the visit done.
Your lead and the office are told straight away. If you were the last person on the job to finish, they’re told the job is ready to complete.
Marking your visit done doesn’t complete the job. Your lead or the office does that.
Tapped it too early? Tap Undo while the job is still open.
If your visit is moved to another day or time, or given to someone else, your “done” is cleared, because it’s a different visit now.
Your time
If your team has you track your time, you’ll see a clock at the top of the screen.
- Clock in when you start work, and Clock out when you finish.
- On today’s visits, and under Your time on an open visit, tap Start when you begin the work and Driving while you drive there. Back to general means you’ve finished that visit but are still working. Stop takes you off the clock.
- Mark my visit done switches your timer off the job for you. You’re still on the clock. Undo doesn’t restart the timer.
- My timesheet, under My visits in the sidebar or in the clock’s menu, shows your week. Add hours the timer missed, fix a time, or set when a timer really ended if you forgot to clock out. You can put job time only on your own visits.
- If a timer runs too long, we email you. Once someone approves your week, it can’t be changed. Ask your lead if something’s wrong.
See Time tracking for more.
When a job is closed
Once a job is completed or cancelled, its visit says This job is closed. You can still read everything, but you can’t tick, add notes or photos, or mark it done.
“This visit isn’t available”
You’ll see this when a visit is no longer yours: it was given to someone else or taken off the schedule. Tap Back to my visits.
What you won’t find
Your screen has My visits, Account, the bell for changes to your work, and a Help link that opens this guide. If you track your time, it also has the clock, and My timesheet under My visits. You don’t see prices, invoices, the customer’s phone number or email, or anyone else’s schedule. If a link takes you somewhere else in the app, you’ll land back on My visits. For anything about the work, ask your lead.